FAQ

So how do I prepare Cool Beans Wraps?
Firstly, keep them frozen until you’re ready to cook. Then you bring the heat.

OK with Microwaves?:
Remove overwrap and place wrap on a microwave-safe plate. Microwave for 1 minute 30 seconds. Flip the wrap, and microwave for an additional 1 minute 30 seconds.

For a Crisp Wrap: Remove overwrap and place wrap on a microwave-safe plate. Microwave for 1 minute 30 seconds. Then gently place in a toaster oven or air fryer preheated to 350°F, cooking until the wrap is golden brown, for a total of 5-7 minutes or until desired doneness.

For food safety, cook to 165°F internal temperature. Cooking times may vary. Caution: Product will be hot.

NOT OK with Microwaves?:

1. Preheat your oven to 375F (conventional. We don’t recommend using convection for this!)
2. Remove outer packaging and discard. (Don’t try cooking it in that wrapper!)
3. Wrap the Cool Beans wrap in foil and place it on a baking sheet and into the preheated oven.
4. Bake for 25 minutes.
5. Carefully open the oven and flip the wrap, then bake for an additional 25 minutes. Oven times can vary slightly. For food safety cook to an internal temperature of 165°F.
6. Remove it from the oven and foil and enjoy. Caution: Product will be hot.

Why beans?
We’re on a mission to inspire healthy change in both what we eat and how food is made...and to make beans super cool. These magical superfoods are not only nutritious, but bean plants (and all legumes really) actually GIVE BACK to the soil in which they’re grown. They replenish topsoil with nitrogen, which then becomes available for other plants, and avoids having to use liquid nitrogen to fertilize, which is made from burning fossil fuels. Net net - they’re good for the environment, the climate and our guts!

What type of beans do you use?
To appeal to vegans and aspiring vegans alike, we use a variety: chickpeas aka garbanzo beans (Tikka Masala), black-eyed peas (Spicy Chipotle) and kidney beans (Moroccan Gold). Delicious and satisfying, our beans are “whole foods” which means we use all of their nutritious and fibrous skin and outer layers in our wraps. When you eat whole beans (and whole grain rice) you get more nutrition because the natural goodness of the ingredient remains intact.

Do you have a favorite?
That’s like picking a favorite child! We love all our wraps equally but in different ways. As each wrap offers whole pieces of clean, plant-based ingredients, and crazy delicious spices and flavors, we know you will love them too.

Are your products Gluten Free certified?
Unfortunately, no our products are not gluten free certified. While we developed our products so that they do not contain any ingredients with gluten, the products are produced in a facility that also produces wheat and gluten based products. Since we cannot guarantee that there are not trace amounts of gluten in our wrap from the air or machines in the facility that also produce gluten based products, we did not pursue a gluten free certification. Those with celiac disease should consult with their doctor on whether they should consume any non-certified gluten free products.

Do cows and chickens like Cool Beans Wraps?
We can’t in good conscience recommend sharing your Cool Beans with farm animals, though we think they’d probably love them too! As vegans, we love animals and they love us too. That’s why our products do not contain any animal products including meat, eggs or dairy, sticking instead to plant-based protein sources.

How are the wraps shipped?
We’ll ship your order to your home or workplace via FedEx and UPS (USA only) anywhere within 3-day ground shipping from Greensboro, NC. We’ll pack your order in an eco-friendly cooler along with enough dry ice to ensure your purchase arrives frozen within the designated shipping time frame. Once the product arrives it should be opened immediately and put in the freezer.

Sometimes, weather and supply chain challenges may cause a delay in your shipment. Unfortunately these things are outside of our control but please know that our team will do their best to get you your wraps as soon as we can.

Note that dry ice is very cold (-109.3°F) and can be dangerous if not handled correctly. Please do not handle dry ice with bare hands.

How long will it take for my Cool Beans Wraps to arrive?
We ship orders Monday through Thursday and all orders take 1-2 business days to process before they are shipped. Most of our shipments arrive within three consecutive shipping days after your order is processed. Consecutive shipping days are Monday-Saturday for residential addresses and Monday-Friday for commercial addresses.

Unfortunately we can’t control everything and sometimes, things outside of our control, like weather and supply chain challenges may cause a delay. Please know that our team will do all they can to get you your order as soon as possible.

If you have a special delivery date request or delayed shipment question, please reach out via the Contact Us page or send an email directly to behappy@coolbeans.com.

What do I do with the dry ice?
You should never handle dry ice with bare hands; always use protective gloves. Dispose of dry ice by letting the unused portion evaporate in a well-ventilated area. Never dispose of dry ice in the sink, toilet, trash, garbage, or other devices. You should never leave dry ice unattended in public areas. Keep dry ice out of reach of children and household pets.

Can I return my wraps?
We do not accept returns, so please do not attempt to mail frozen items back to us. In the event that we messed up, we'd love the chance to correct it. Please reach out to us at behappy@coolbeans.com if there are any issues.

Can I cancel or change my order?
All sales are final after an order is placed. If you want to add to your order, we might need to place the additions as a second order, incurring additional shipping charges.

Do you only make wraps?
Cool Beans has launched with wraps, but more whole food, plant-based products are in the works. Stay tuned! Better yet, sign up to our email list to stay in the loop.

Who is behind Cool Beans?
Cool Beans is the brainchild of our super cool founder Tyler Mayoras and a group of like minded folks. Tyler is a long-time investor in food and agriculture, who discovered the (scary) underbelly of the food industry first hand. Change came quickly to his food mindset when he heard some shocking stats, and off he went to vegan-town. 25 pounds slimmer and fully committed to his new vegan diet, he also noticed so much of what was in grocery stores looked like vegan junk food. After making bean-laden wraps at home for himself, Cool Beans was born. Pretty cool, huh?

Where can I buy Cool Beans?
Cool Beans can be ordered and shipped directly to your home or workplace through our website or found in many natural and specialty grocers and other online retailers. Visit our Where to Buy page for the store closest to you!

I’m a retailer and want to carry Cool Beans in my freezer case. How can I?
That’s so cool! Get in touch with us by email at sales@eatcoolbeans.com. We’re already distributed by the two biggest national distributors of natural foods, and we’d be happy to help you carry the product!

What’s your return policy on merch?
All of our items are custom and made to order, and given the size and nature of our business, we cannot offer returns or exchanges. If you receive the wrong product or if your item is defective in any way, we will be happy to replace it for you. Please notify us within 15 days of receipt (please send with a photo) and we will send you the correct item(s), free of charge.

Can I change my merch order?
Due to the nature of our printing process, once your item begins fulfillment it cannot be changed. Tracking Your Package A tracking number will be emailed to you so you can track your package's progress.